Return and Refund Policy

At Mini Pearls, we prioritize customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help. Please review our policy below:

1. Return Policy

  • Eligibility for Returns:
    Returns are accepted only if:
    • The item is damaged or defective upon delivery.
    • The item delivered is incorrect (wrong design, size, or product).
  • Conditions for Returns:
    • The item must be unused, unworn, and in the same condition as received.
    • The item must be returned in its original packaging with the receipt or proof of purchase.
  • Timeframe for Returns:
    • Requests for returns must be made within 7 days of receiving the product.

2. Refund Policy

  • Refund Eligibility:
    Refunds will be processed if the return request meets the eligibility criteria mentioned above.
  • Refund Process:
    • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
    • Approved refunds will be processed within 7-10 business days, and the amount will be credited to your original payment method.
  • Non-Refundable Items:
    • Customized jewelry or items on sale are not eligible for refunds.

3. Return and Refund Procedure

  1. Initiate Return:
    • Contact us at support@minipearls.in or via our Contact Us page to initiate a return request. Provide your order number and a detailed reason for the return.
  2. Approval & Instructions:
    • Once your return request is approved, we will provide instructions on how to return the product.
  3. Shipping for Returns:
    • The customer is responsible for the shipping cost of the returned item unless the item was defective or incorrect.

4. Exchanges

  • Exchanges are allowed only if the item is defective or incorrect. Contact us within 7 days to request an exchange.

5. Cancellation Policy

  • Orders can be canceled within 24 hours of placing the order. After this period, cancellations are not allowed.

6. Contact Us

For any questions or concerns about returns, refunds, or exchanges, please contact us: